Store Team Lead – Elevate Service & Sales

Crocs; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Crocs in Malaysia is seeking an Assistant Manager to lead store teams and deliver memorable customer experiences. You will drive sales, oversee daily operations, including opening/closing, cash handling, inventory controls, and ensure the store is business ready each day.

The role requires 2-3 years of retail leadership experience, flexibility in scheduling, and a proactive approach to coaching staff within a fast-growing retail environment.

Qualifications

• 2-3 years of retail leadership experience.
• Flexibility in schedule including nights/weekends/holidays.

Responsibilities

• Deliver outstanding consumer experiences using Crocs service standards.
• Lead store team and support daily operations with opening/closing procedures.
• Manage POS, stock room, pricing, markdowns, and loyalty program promotions.
• Coordinate tasks across teams with Store Manager to ensure timely execution.
• Share product knowledge and brand initiatives with customers to boost engagement.
• Adhere to policy, asset protection, inventory controls, and compliance.

Skills

Retail leadership

Customer service

Job description

Crocs in Malaysia is seeking an Assistant Manager to lead store teams and deliver memorable customer experiences. You will drive sales, oversee daily operations, including opening/closing, cash handling, inventory controls, and ensure the store is business ready each day.

The role requires 2-3 years of retail leadership experience, flexibility in scheduling, and a proactive approach to coaching staff within a fast-growing retail environment.