Retail Sales Team Lead — Elevate Customer Experience

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Crocs, Inc. in Kuala Lumpur is seeking a Sales Team Lead to oversee daily store operations, drive sales targets, and mentor frontline staff. You will ensure opening/closing procedures, deliver friendly service, and promote Crocs products and promotions.

You will lead by example, coordinate tasks, manage POS and stock, and collaborate with Store Management to enhance KPIs. A flexible, customer-focused leader with 2–3 years of retail experience fits best.

Qualifications

• Leadership abilities to guide a sales team.
• Strong communication for team and customer interaction.
• Experience with POS systems and retail operations.

Responsibilities

• Deliver outstanding service to customers using the C.H.A.R.M. service model.
• Create an enjoyable team environment that welcomes ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines with follow-up.
• Learn and assist in departments like consumer service, product knowledge, visual presentation and stock room management.
• Support daily retail operations including POS management, stock replenishment, pricing, promotions and loyalty programs.
• Lead by example and work with Store Management to improve KPIs through sales-driven techniques.
• Adhere to Asset Protection policies, inventory control and compliance procedures.

Skills

Leadership abilities

Communication skills

POS system

Tools

POS system

Job description

Crocs, Inc. in Kuala Lumpur is seeking a Sales Team Lead to oversee daily store operations, drive sales targets, and mentor frontline staff. You will ensure opening/closing procedures, deliver friendly service, and promote Crocs products and promotions.

You will lead by example, coordinate tasks, manage POS and stock, and collaborate with Store Management to enhance KPIs. A flexible, customer-focused leader with 2–3 years of retail experience fits best.