Retail Team Lead - Sales & Service Leader (Flexible Hours)

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Sales Team Lead to oversee opening/closing procedures, coach staff on products and promotions, and drive daily sales targets in our store. You will lead by example, coordinate activities, and support team members across retail operations.

The role emphasizes delivering exceptional service, maintaining inventory and visual standards, and contributing to a high-growth, fast-paced environment.

Qualifications

• 2-3 years of total retail experience.
• Demonstrated leadership abilities with ability to empower and drive team results.
• Proven communication skills (written and verbal) to liaise with store team, managers, and partners.
• Desire to succeed in a high growth, fast-paced retail environment.
• Flexibility in work schedule, including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to Crocs customers using the in-store service model.
• Proactively contribute to a positive team environment that welcomes ideas and concerns.
• Coordinate, delegate, prioritize and meet store deadlines with follow-up on daily activities.
• Learn and assist in departments such as consumer service, product knowledge, visual presentation and stock room management.
• Support daily store operations including POS usage, stock replenishment, pricing and promotions, loyalty programs, and store cleanliness.

Skills

Retail leadership

Customer service

Communication skills

Team motivation

Flexibility

Tools

POS system

Job description

Crocs Footwear (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a Sales Team Lead to oversee opening/closing procedures, coach staff on products and promotions, and drive daily sales targets in our store. You will lead by example, coordinate activities, and support team members across retail operations.

The role emphasizes delivering exceptional service, maintaining inventory and visual standards, and contributing to a high-growth, fast-paced environment.