Store Manager: Lead, Grow & Elevate Retail Team (Flexible)

Crocs; Johor; On-site; MYR 78,000 - 123,000; Full time

Job summary

Crocs, Inc. seeks an experienced Store Manager in Malaysia to lead a store team, drive sales, and deliver exceptional customer experiences. You will manage visual presentation, inventory, and daily operations while developing talent and promoting Crocs values across the team.

The role requires strong leadership, 5+ years in retail, and proficiency in English. Flexibility for rotational shifts including nights and weekends is expected.

Qualifications

• Minimum 5 years of total retail experience; preferably with prior Store Manager experience
• Excellent leadership and people-management skills
• Professional proficiency in English; other languages an advantage

Responsibilities

• Deliver outstanding service to customers using Crocs service standards
• Lead store team to exceed performance metrics (sales, service, inventory)
• Apply analytics and reporting to identify opportunities and drive decisions
• Oversee visual presentation, product flow, replenishment and store operations
• Foster an inclusive environment and develop internal talent
• Coordinate tasks, delegate, and meet store deadlines with follow-up
• Collaborate with cross-functional teams and Crocs partners to support store success
• Assist in departments including consumer service, product knowledge, and stock room management
• Support POS usage, pricing, markdowns, loyalty programs, and store recovery standards
• Adhere to Asset Protection policies and inventory controls

Skills

Retail leadership

Customer service

Team management

Shift scheduling

POS system

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

MS Word

MS Excel

Job description

Crocs, Inc. seeks an experienced Store Manager in Malaysia to lead a store team, drive sales, and deliver exceptional customer experiences. You will manage visual presentation, inventory, and daily operations while developing talent and promoting Crocs values across the team.

The role requires strong leadership, 5+ years in retail, and proficiency in English. Flexibility for rotational shifts including nights and weekends is expected.