Store Sales Leader & Coach

Samsonite International S.A; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur is seeking a store leader to drive customer service excellence and daily productivity. You will take ownership, model service standards, coach teammates, and work with the Store Manager to resolve customer issues on the floor.

You will set achievable goals, ensure tasks are completed on time without compromising service, and address conflicts promptly while inspiring the team to meet high performance standards.

Responsibilities

• Take ownership and accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

Samsonite International S.A. in Kuala Lumpur is seeking a store leader to drive customer service excellence and daily productivity. You will take ownership, model service standards, coach teammates, and work with the Store Manager to resolve customer issues on the floor.

You will set achievable goals, ensure tasks are completed on time without compromising service, and address conflicts promptly while inspiring the team to meet high performance standards.