Store Manager: Lead, Inspire & Elevate Retail Experience

Crocs; Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

Crocs stores in Malaysia seek a Store Manager to lead a dedicated team and deliver an exceptional consumer experience. You will drive sales, ensure outstanding service, maintain visual standards, and develop talent while collaborating with cross-functional partners.

You will apply CHARM service principles, optimize store performance, and foster a welcoming environment. This role requires leadership, English proficiency, and flexibility for shifts, including weekends.

Qualifications

• Minimum 5 years of total retail experience with store management.
• Strong leadership and people development abilities.
• Professional English communication; other languages helpful.

Responsibilities

• Deliver outstanding service to consumers using the CHARM model.
• Lead store team to surpass sales, service, and charm metrics.
• Analyze reports to find opportunities and drive decisions.
• Oversee visual presentation, product flow, replenishment, and ops.
• Foster an inclusive environment that promotes growth.
• Coordinate, delegate, and meet daily store deadlines.
• Support departments including service, product knowledge, stock room.
• Manage POS, pricing, markdowns, loyalty programs, cleanliness.

Skills

Retail leadership

Customer service

Team development

English proficiency

Communication skills

Shift flexibility

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

POS system

Job description

Crocs stores in Malaysia seek a Store Manager to lead a dedicated team and deliver an exceptional consumer experience. You will drive sales, ensure outstanding service, maintain visual standards, and develop talent while collaborating with cross-functional partners.

You will apply CHARM service principles, optimize store performance, and foster a welcoming environment. This role requires leadership, English proficiency, and flexibility for shifts, including weekends.