Retail Store Leader: Drive Sales & Customer Experience

Crocs; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crocs Malaysia is seeking a Store Manager to lead a dedicated team and deliver an exceptional consumer experience in our Kuala Lumpur store. You will drive sales, ensure outstanding service, maintain visual standards, and develop talent within the store.

You will coordinate daily operations, manage inventory and POS, and collaborate with cross-functional partners to uphold Crocs values. The role requires leadership, strong communication, and flexibility across shifts.

Qualifications

• Minimum 5 years of total retail experience; store manager preferred.
• Excellent leadership and communication skills.
• Professional English proficiency; other languages a plus.
• Ability to work rotating shifts including nights, weekends and holidays.
• Experience with POS systems and MS Office.

Responsibilities

• Deliver outstanding service to customers using the store model.
• Lead store team to exceed sales and service metrics.
• Analyze reports to identify opportunities and drive decisions.
• Oversee visual presentation, product flow, replenishment, and operations.
• Foster inclusive environment and support internal growth.
• Coordinate tasks and meet store deadlines with follow-up.
• Collaborate across departments, maintaining Crocs values.
• Assist in various departments including service, product knowledge, stock room.
• Support POS, stock replenishment, pricing, markdowns, loyalty programs.
• Enforce Asset Protection and inventory control.

Skills

Leadership abilities

English proficiency

Communication skills

POS knowledge

Shift flexibility

Education

STPM / A Level / Diploma

Tools

Microsoft Word

PowerPoint

Excel

Email

Job description

Crocs Malaysia is seeking a Store Manager to lead a dedicated team and deliver an exceptional consumer experience in our Kuala Lumpur store. You will drive sales, ensure outstanding service, maintain visual standards, and develop talent within the store.

You will coordinate daily operations, manage inventory and POS, and collaborate with cross-functional partners to uphold Crocs values. The role requires leadership, strong communication, and flexibility across shifts.