Store Manager: Drive Sales, Service & Team Growth

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd is seeking an accomplished Store Manager to lead a dedicated team and deliver an exceptional consumer experience at the store level in Malaysia. You will drive sales, provide outstanding customer service, and uphold visual standards while developing talent and collaborating with cross-functional partners.

The role involves overseeing store operations, managing shifts, and leveraging Crocs' service model to optimize performance, loyalty programs, and inventory

Qualifications

• At least STPM / A Level / Diploma or higher preferred.
• Minimum 5 years total retail experience; prior Store Manager preferred.
• Demonstrated leadership, empowering, and driving team results.
• Professional working proficiency in English; other languages are a plus.
• Excellent written and verbal communication with store team and partners.
• Flexible to work rotational shifts, including nights, weekends and public holidays.
• Strong computer skills in Word, Excel, PowerPoint and email; POS familiarity.
• Experience in a fast-paced retail environment.

Responsibilities

• Deliver outstanding service using Crocs' service model.
• Lead store team to exceed sales and service metrics.
• Use reporting to identify opportunities and drive strategic decisions.
• Oversee visual presentation, product flow, replenishment, and standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate tasks, delegate, and meet store deadlines with follow-up.
• Contribute to a collaborative environment with ideas and feedback.
• Support departments including consumer service, product knowledge, and stock room management.
• Assist in POS management and seasonal pricing and loyalty programs.

Skills

Leadership

Communication skills

English proficiency

Customer service mindset

Education

STPM / A Level / Diploma

Tools

POS system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Crocs Footwear (Malaysia) Sdn Bhd is seeking an accomplished Store Manager to lead a dedicated team and deliver an exceptional consumer experience at the store level in Malaysia. You will drive sales, provide outstanding customer service, and uphold visual standards while developing talent and collaborating with cross-functional partners.

The role involves overseeing store operations, managing shifts, and leveraging Crocs' service model to optimize performance, loyalty programs, and inventory