Store Manager, Growth & Customer Experience Leader

Crocs Footwear (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 72,000 - 108,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd is seeking a Store Manager to lead a store team and deliver an exceptional consumer experience. You will drive sales, service and visual standards while developing talent and coordinating daily operations.

The ideal candidate brings at least 5 years of retail experience, including store leadership, strong communication skills in English, and willingness to work rotating shifts including nights and holidays.

Qualifications

• STPM / A Level / Diploma / Advanced Diploma or above preferred.
• Minimum 5 years of total retail experience; preferably with Store Manager experience.
• Proven leadership abilities, with a passion for challenging, empowering, and driving team results.
• Professional working proficiency in English; proficiency in other languages is a plus.
• Flexibility to work on rotational shifts, including nights, Saturdays, Sundays and public holidays.

Responsibilities

• Deliver exceptional service to customers using Crocs service standards.
• Lead store team to exceed sales, service and loyalty metrics.
• Apply data and reporting to identify opportunities and drive strategy.
• Oversee visual presentation, product flow, replenishment and store standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate tasks, prioritize deadlines and ensure follow-up on daily activities.
• Support POS operations, pricing, markdowns and loyalty programs.
• Ensure asset protection policies and inventory controls are followed.
• Learn and assist in other departments such as consumer service and stockroom.

Skills

Leadership

Communication

POS system

MS Word

MS Excel

MS PowerPoint

Email

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

POS system

Job description

Crocs Footwear (Malaysia) Sdn Bhd is seeking a Store Manager to lead a store team and deliver an exceptional consumer experience. You will drive sales, service and visual standards while developing talent and coordinating daily operations.

The ideal candidate brings at least 5 years of retail experience, including store leadership, strong communication skills in English, and willingness to work rotating shifts including nights and holidays.