Store Manager: Lead Growth & Customer Experience

Crocs Footwear (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 56,000 - 100,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd seeks a Store Manager to lead a team of store associates and leaders, driving sales, delivering exceptional customer service, and maintaining visual standards. You will coordinate daily operations, analyze store performance, and develop talent while promoting Crocs values.

The role requires strong English, retail experience, and flexibility to work rotating shifts including weekends.

Qualifications

• At least STPM / A Level / Diploma or Advanced Diploma or above preferred.
• Minimum 5 years of total retail experience; Store Manager experience preferred.
• Proven leadership abilities and drive for team results.
• Professional working proficiency in English; other languages advantageous.
• Strong communication skills with store team, operations managers and corporate partners.
• Flexibility to work rotation shifts including nights, Saturdays, Sundays and public holidays.
• MS Word, PowerPoint, Excel and Email; ability to operate retail POS system.

Responsibilities

• Deliver outstanding service to consumers using the CHARM service model.
• Lead the store team in surpassing sales, consumer service and charms metrics.
• Apply analytical thinking and company reporting to identify opportunities and guide decisions.
• Lead visual presentation, product flow, replenishment and operational standards across the store.
• Foster a welcoming, inclusive environment and promote internal growth.
• Coordinate, delegate, prioritize and meet store deadlines with effective follow-up.
• Contribute to a team environment that encourages ideas and concerns while upholding Crocs values.
• Support in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Manage daily retail operations including POS usage, stock replenishment, pricing, markdowns, and loyalty programs.

Skills

Leadership

Customer service

Communication skills

English proficiency

Team motivation

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

POS system

Email

Job description

Crocs Footwear (Malaysia) Sdn Bhd seeks a Store Manager to lead a team of store associates and leaders, driving sales, delivering exceptional customer service, and maintaining visual standards. You will coordinate daily operations, analyze store performance, and develop talent while promoting Crocs values.

The role requires strong English, retail experience, and flexibility to work rotating shifts including weekends.