Store Manager

Brooks Brothers; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading luxury retail brand in Kuala Lumpur is looking for an experienced Store Supervisor to manage operations and lead the team at Suria KLCC. The candidate should have 7 to 10 years of retail experience, including 5 years in a supervisory position. Responsibilities include analyzing sales performance, enhancing customer service, and ensuring compliance with visual merchandising standards. This is a key role aiming to achieve retail KPIs and foster a positive work environment.

Qualifications

• 7 to 10 years of retail experience, with at least 5 years in a supervisory role.
• Strong knowledge of luxury products and current market trends.
• Excellent written and communication skills in English.

Responsibilities

• Manage overall Suria KLCC operations to achieve retail KPIs.
• Analyze sales performance to identify trends and areas for improvement.
• Handle customer feedback and maintain visual merchandising standards.

Skills

Interpersonal skills

Leadership skills

Coaching skills

Customer-focused

Tools

Microsoft Office

Excel

Job description

Brooks Brothers – Kuala Lumpur, Kuala Lumpur

We are looking for candidates who have Supervisor and above experience. In this role, you will be responsible for supporting and managing the overall Suria KLCC operations of the store, and help leading the team to achieve the retail KPIs and store targets set.

Review and analyze sales performance to identify trends and areas for improvement

Conceptualize plans to achieve sales targets and retail KPIs and convey them to staff

Foster a positive work environment to ensure high morale among staff

Provide exemplary quality of customer service by using the company’s training guidelines and leading by example for staff to follow

Possess strong knowledge of the brand and products, as well as current trends in the luxury market to provide relevant suggestions to customers and maximize sales opportunities

Handle customer’s feedback and/or complaints in a professional manner

Understand and maintain the company’s visual merchandising guidelines to ensure an excellent presentation of the store interior, windows and mannequins

Maintain company’s standard and guidelines for both front and back-of-house in store

Ensure professional image and grooming standards across all staff

Support recruitment activities (i.e. interview candidates and training of new employees)

What we’re looking for:

• Location at Suria KLCC
• Possess at least 7 to 10 years of retail experience, of which, at least 5 years of Supervisor and above experience
• Possess strong interpersonal, leadership and coaching skills
• Adaptable, independent and customer-focused
• Able to calculate and analyze retail KPIs to come up with suggestions for improvement
• Proficient in Microsoft Office with strong Excel and presentation preparation skills
• Excellent written and communication skills in English
• Prior exposure in premium fashion brands and/or menswear brands is required
• Immediate availability or on short notice is highly preferred