Store Leader & Coach — Drive Team Performance

Samsonite International S.A.; Kampung Malaysia Tambahan; On-site; MYR 54,000 - 90,000; Full time

Job summary

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive productivity and deliver exceptional customer service. You will lead the team, set goals, resolve issues, and model high service standards in a fast-paced retail environment.

The role requires 5 years of retail or service experience and at least 1 year in a leadership capacity. You should be proficient in MS Excel, Word, and Outlook, and be flexible to work nights, weekends, and holidays.

Qualifications

• 5 years’ experience in retail or service industry.
• 1 year experience in a position of leadership, management experience.
• Ability to communicate effectively with customers and staff.
• Proficient in Microsoft Excel, Word, and Outlook.
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provide leadership through role modeling service behaviors and approach standards.
• Ensure customer issues are resolved in the store and partner with Store Manager as appropriate.
• Complete all daily tasks without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspire team to meet and exceed performance standards.
• Develop plans to address key business issues and drive results.

Skills

Leadership

Customer service

Communication

Retail experience

Team development

Flexible schedule

Stockroom handling

Microsoft Excel

Microsoft Word

Microsoft Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive productivity and deliver exceptional customer service. You will lead the team, set goals, resolve issues, and model high service standards in a fast-paced retail environment.

The role requires 5 years of retail or service experience and at least 1 year in a leadership capacity. You should be proficient in MS Excel, Word, and Outlook, and be flexible to work nights, weekends, and holidays.