Store Team Lead – Customer Service & Sales

Samsonite International S.A.; Kampung Malaysia Tambahan; On-site; MYR 30,000 - 48,000; Full time

Job summary

Samsonite International S.A. is seeking a Store Team Leader in Kuala Lumpur to take ownership of store and personal productivity, lead by example, and drive customer service excellence. You will set goals, hold the team accountable, resolve issues, and ensure daily tasks are completed without compromising service.

Experience in retail or service industry (1 year+) is preferred. You'll collaborate with the Store Manager, coach teammates, and develop plans to address business issues to achieve

Qualifications

• 1 year of experience in retail or service industry.
• Excellent client service and communication skills.
• Ability to communicate effectively with customers and staff.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Take ownership, accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling service behaviors and standards.
• Ensures customer issues are resolved in the store, collaborates with Store Manager.
• Completes daily tasks without impacting service.
• Resolve conflicts with team members in a timely, productive manner.
• Inspires team to meet and exceed performance standards.
• Coaches other team members and supports training initiatives.
• Develops plans to address key business issues to achieve results.

Skills

Customer service

Communication

Team leadership

Store operations

Job description

Samsonite International S.A. is seeking a Store Team Leader in Kuala Lumpur to take ownership of store and personal productivity, lead by example, and drive customer service excellence. You will set goals, hold the team accountable, resolve issues, and ensure daily tasks are completed without compromising service.

Experience in retail or service industry (1 year+) is preferred. You'll collaborate with the Store Manager, coach teammates, and develop plans to address business issues to achieve