Retail Store Lead - Coaching & Performance Driver

Samsonite Brasil; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Samsonite Malaysia is seeking a results-driven store supervisor to uphold high standards of customer service and team leadership in a fast-paced retail setting. You will drive productivity, coach staff, and collaborate with the Store Manager to resolve issues and meet business goals.

Ideal candidates bring 3+ years in retail or service, 1 year in a leadership role, and strong communication skills. Proficiency with Excel/Word/Outlook and flexibility for evenings, weekends, and holidays are

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year experience in leadership/management role.
• Ability to communicate effectively with customers and staff.
• Experience in a fast paced retail environment.
• Proficient in MS Excel, Word, and Outlook.
• Flexible work schedule including nights, weekends and holidays.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds the team accountable for productivity standards.
• Provides leadership through role modeling service behaviours and standards.
• Ensures customer issues are resolved in the store and partners with the Store Manager.
• Leads daily tasks and operations without compromising service quality.
• Resolves conflicts with team members promptly and productively.
• Develops plans to address key business issues and achieve results.

Skills

Customer service

Communication

Leadership

Team coaching

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Samsonite Malaysia is seeking a results-driven store supervisor to uphold high standards of customer service and team leadership in a fast-paced retail setting. You will drive productivity, coach staff, and collaborate with the Store Manager to resolve issues and meet business goals.

Ideal candidates bring 3+ years in retail or service, 1 year in a leadership role, and strong communication skills. Proficiency with Excel/Word/Outlook and flexibility for evenings, weekends, and holidays are