Retail Team Lead – Elevate Customer Experience

Samsonite International S.A.; Kuala Lumpur; Presencial; MYR 40.000 - 67.000; Jornada completa

Descripción de la vacante

Samsonite is seeking a Store Leader in Kuala Lumpur to drive store performance, ensure exceptional customer service, and lead a cohesive team in a fast-paced retail environment.

You will coach staff, resolve customer issues, and collaborate with the Store Manager to meet productivity targets and sales goals. Experience in retail and leadership is essential, with proficiency in MS Office and flexibility to work nights and weekends.

Formación

• 1 year experience in retail or service industry.
• 1 year leadership/management experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsabilidades

• Take ownership and accountability for store and personal productivity.
• Lead a team and set goals, ensuring productivity standards.
• Provide coaching and development to team members.
• Resolve customer issues in-store, coordinating with Store Manager.
• Maintain daily tasks without compromising service quality.
• Resolve conflicts with team members promptly and effectively.
• Inspire team to meet and exceed performance standards.
• Develop plans to address business issues and drive results.

Conocimientos

Leadership

Customer service

Communication

Retail experience

Team coordination

Flexibility with schedule

Herramientas

Microsoft Excel

Descripción del empleo

Samsonite is seeking a Store Leader in Kuala Lumpur to drive store performance, ensure exceptional customer service, and lead a cohesive team in a fast-paced retail environment.

You will coach staff, resolve customer issues, and collaborate with the Store Manager to meet productivity targets and sales goals. Experience in retail and leadership is essential, with proficiency in MS Office and flexibility to work nights and weekends.