Retail Team Leader - Service, Coaching & Growth

Samsonite International S.A.; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

Samsonite is seeking a store supervisor to lead daily operations, drive team productivity, and deliver exceptional customer service at our Kuala Lumpur location. You will coach staff, manage performance, and collaborate with the Store Manager to resolve issues and meet sales goals.

The role requires 3 years in retail or service, 1 year in a leadership position, and strong communication skills. Flexibility to work nights, weekends, and holidays is expected.

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Skills

Leadership

Coaching

Customer service

Communication

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Samsonite is seeking a store supervisor to lead daily operations, drive team productivity, and deliver exceptional customer service at our Kuala Lumpur location. You will coach staff, manage performance, and collaborate with the Store Manager to resolve issues and meet sales goals.

The role requires 3 years in retail or service, 1 year in a leadership position, and strong communication skills. Flexibility to work nights, weekends, and holidays is expected.