Store Leader — Build High-Performing Retail Teams

Crocs; Alor Setar; On-site; MYR 67,000 - 112,000; Full time

Job summary

Crocs Malaysia is seeking an experienced Store Manager to lead daily operations at a flagship or multi-store location. You will champion exceptional customer service, drive sales, and uphold Crocs visuals and inventory standards in a fast-paced retail environment.

The role requires strong leadership, English proficiency, and the ability to manage shifts including nights, weekends, and public holidays. You’ll collaborate with district partners and cross-functional teams to promote growth and a

Qualifications

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred.
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results.
• Professional working proficiency in English, proficiency of other language(s) will be an advantage.
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail POS system.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M service model.
• Leads the store team in surpassing performance metrics including sales, consumer service and charms.
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions.
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent.
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities.
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values.
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Leadership abilities

Customer service

Communication skills

Team management

English proficiency

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

POS system

Job description

Crocs Malaysia is seeking an experienced Store Manager to lead daily operations at a flagship or multi-store location. You will champion exceptional customer service, drive sales, and uphold Crocs visuals and inventory standards in a fast-paced retail environment.

The role requires strong leadership, English proficiency, and the ability to manage shifts including nights, weekends, and public holidays. You’ll collaborate with district partners and cross-functional teams to promote growth and a