Store Manager: Lead High-Impact Retail Team

Crocs; Putrajaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Store Manager to lead daily operations, drive sales, consumer service, and the visual presentation of the store.

You will mentor the team, manage stock flow, replenishment, pricing, and loyalty programs, while upholding Crocs values and fostering an inclusive, high-performing work environment. You’ll coordinate, delegate, and meet store deadlines, support cross-department learning, ensure POS system proficiency, and maintain cleanliness and recovery

Qualifications

• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Demonstrated leadership abilities and a passion for challenging, empowering, and driving team results.
• Professional working proficiency in English; additional languages are a plus.

Responsibilities

• Deliver outstanding service to consumers using the C.H.A.R.M service model.
• Leads the store team in surpassing performance metrics including sales, consumer service and charms.
• Apply analytical thinking and company reporting to find opportunities within store, empowering the team to make strategic decisions.
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store.
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent.
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities.
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs values.
• Learn and assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in daily execution of retail operations i.e., POS system management and stock replenishment, pricing and markdown processes, promote loyalty programs, maintain cleanliness and recovery standards.

Skills

Leadership

Team leadership

Communication

English proficiency

Customer service

Flexibility

POS system

Education

STPM / A Level / Diploma / Advanced Diploma or above

Tools

Microsoft Word

PowerPoint

Excel

Email

Retail POS system

Job description

Crocs, Inc. in Malaysia is seeking a Store Manager to lead daily operations, drive sales, consumer service, and the visual presentation of the store.

You will mentor the team, manage stock flow, replenishment, pricing, and loyalty programs, while upholding Crocs values and fostering an inclusive, high-performing work environment. You’ll coordinate, delegate, and meet store deadlines, support cross-department learning, ensure POS system proficiency, and maintain cleanliness and recovery