Store Manager: Growth-Driven Team Leader (Flexible Schedule)

Crocs; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Store Manager to lead a dedicated team of store associates and leaders, driving sales and delivering outstanding customer service. You will focus on visual presentation, inventory control and developing talent within the store.

You will work with cross-functional partners, adapt to a fast-growing retail environment, and contribute to creating an inclusive, high-performance store culture with opportunities for career growth.

Qualifications

• Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
• Professional working proficiency in English; other languages advantageous.
• Strong communication skills.
• Flexible to work on rotational shifts including nights, weekends and public holidays.
• Ability to analyze store performance and use company reporting.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Lead the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Leadership

Customer service

Sales drive

Communication

Team building

Analytical thinking

Retail operations

POS system proficiency

Education

STPM / A Level / Diploma

Tools

Microsoft Word

PowerPoint

Excel

Email

Retail POS system

Job description

Crocs, Inc. in Malaysia is seeking a Store Manager to lead a dedicated team of store associates and leaders, driving sales and delivering outstanding customer service. You will focus on visual presentation, inventory control and developing talent within the store.

You will work with cross-functional partners, adapt to a fast-growing retail environment, and contribute to creating an inclusive, high-performance store culture with opportunities for career growth.