SNOC Support Engineer

CS Malaysia; Kuala Lumpur; On-site; MYR 72,000 - 110,000; Full time

Job summary

CS Malaysia is seeking a SNOC Support Engineer to monitor data centre and network infrastructure, respond to alerts, and ensure system availability. The role involves diagnosing incidents, providing clear client updates, and coordinating with internal teams to uphold incident response procedures.

The candidate should have a relevant IT diploma or degree, basic cybersecurity knowledge, and experience in 24/7 operations.

Qualifications

• Diploma or Bachelor’s degree in Cybersecurity, IT, or related field.
• Experience in NOC/SNOC, data centre, or managed services preferred.
• Certifications like CEH/CCOA/BTL1/2 are a plus.

Responsibilities

• Diagnose and resolve incidents, escalate per procedures, document activities in ticketing tools.
• Provide technical and customer support to clients with clear incident communications.
• Collaborate with internal teams to implement standard operating procedures and improve monitoring processes.
• Assist in maintenance activities and contribute to continuous improvement of support processes.
• Shift work including nights, weekends, and holidays may be required for 24/7 operations.

Skills

Troubleshooting

Customer service

Operating systems

Networking basics

Incident management

Documentation

English communication

NOC/SNOC experience

Education

Diploma/Bachelor in IT/Cybersecurity

Tools

Ticketing tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

- Good technical support capabilities, including troubleshooting and technical support skills.

- Customer-focused mindset with solid Customer Support and Customer Service skills, including clear communication and timely follow-up with internal and external stakeholders.

- Basic knowledge of Operating Systems (such as Windows and Linux) and basic networking concepts relevant to data centre and cloud environments.

- Ability to work in a 24/7 operations environment, including shift rotations, with attention to detail and adherence to incident, change and escalation procedures.

- Good written and verbal communication skills in English, with the ability to create accurate incident reports and operational documentation.

- Certifications such as CompTIA A+, Network+, ITIL Foundation or similar credentials are an advantage.

- Relevant diploma or Bachelor's degree in Cybersecurity, Information Technology, or a related field.

- Relevant certifications such as CEH, CCOA, and BTL1/2 is highly recommended.

- Experience in a NOC, SNOC, data centre or managed services environment is preferred.

- Good understanding of Cybersecurity principles and practices.

- Good in incident response and threat management

. The SNOC Support Engineer monitors data centre and network infrastructure, responds to alerts and ensures system availability and performance.

Responsibilities include diagnosing and resolving incidents, escalating issues according to defined procedures and documenting all activities in ticketing tools.

The role involves providing technical and customer support to clients, including handling inquiries, updates and incident communications in a clear and professional manner.

The SNOC Support Engineer collaborates with internal teams to implement standard operating procedures, supports maintenance activities and contributes to continuous improvement of monitoring and support processes.

Shift work, including nights, weekends and public holidays, may be required to support 24/7 operations.