SNOC Analyst

LightsUp Network Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

LightsUp Network Solution Sdn Bhd is seeking a passionate SNOC Operations Center Analyst (L1) to join our Security and Network Operations Center team in Malaysia. The role focuses on monitoring infrastructure, networks and security alerts, performing initial triage and investigation, and escalating incidents to ensure reliable service delivery.

The ideal candidate has 1–2 years in cybersecurity or SOC/NOC, familiarity with SIEM and common networking concepts, and a keen interest in learning and

Qualifications

• Diploma or Bachelor's degree in IT/Networking/Cybersecurity.
• 1–2 years in a cybersecurity or SOC/NOC role.
• Basic understanding of SOC operations, SIEM, and incident handling.
• Familiarity with TCP/IP, DNS, firewall, VPN.

Responsibilities

• Monitor network, infrastructure, server, and security alerts using monitoring and SIEM platforms.
• Perform initial alert triage, event correlation, and basic incident investigation.
• Identify service disruptions and security incidents.
• Escalate incidents to relevant teams based on procedures and SLAs.
• Monitor health and availability of devices and endpoints.
• Create, update, and maintain incident tickets and reports.
• Follow SOPs and escalation matrices; support 24/7 shift operations.
• Assist in continuous improvement of monitoring and alerting processes.

Skills

SOC operations

SIEM

Networking fundamentals

Incident handling

Windows/Linux

Active Directory

Communication

Education

Diploma or Bachelor's in IT/Networking/Cybersecurity

Equivalent experience

Tools

PRTG

Zabbix

SolarWinds

FortiGate

Sophos

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’re looking for a passionate and eager-to-learn SNOC Operations Center Analyst (L1) to join our Security and Network Operations Center (SNOC) team. The role involves monitoring infrastructure, network, and security alerts, performing initial triage and investigation, escalating incidents, and ensuring service availability and security operations are maintained effectively. The ideal candidate should have a strong interest in networking, system monitoring, and cybersecurity operations within a 24/7 operational environment.

REQUIREMENTS:

Diploma or Bachelor’s Degree in Information Technology, Networking, Cybersecurity or a related field (or equivalent experience).

1–2 years of experience in a cybersecurity or SOC/NOC role.

Basic understanding of SOC operations, SIEM, cybersecurity concepts, and incident handling processes.

Familiar with networking fundamentals such as TCP/IP, DNS, firewall, VPN, and common protocols.

Basic knowledge of Windows, Linux, and Active Directory environments.

Familiarity with security tools such as SIEM, EDR, antivirus, or ticketing systems is an advantage.

Familiar with tools such as PRTG, Zabbix, SolarWinds, FortiGate, Sophos, or other monitoring/firewall platforms.

Able to perform basic troubleshooting using ping, traceroute, nslookup, telnet, SSH, and web management access.

Good communication, analytical, problem-solving, and teamwork skills with attention to detail.

Willing to work in rotational shifts within a 24/7 operational environment.

Strong interest in learning and growing in the cybersecurity field.

Relevant certifications such as CompTIA Security+, CompTIA CySA+, CEH, CCNA, or equivalent is an advantage.

KEY RESPONSIBILITIES:

Monitor network, infrastructure, server, and security alerts using monitoring and SIEM platforms.

Perform initial alert triage, event correlation, and basic incident investigation.

Identify service disruptions, suspicious activities, and security incidents.

Escalate incidents to relevant internal teams or customers based on operational procedures and SLA requirements.

Monitor health and availability of network devices, servers, endpoints, and security systems.

Perform basic troubleshooting for connectivity, performance, and security-related issues.

Create, update, and maintain incident tickets, operational reports, and documentation.

Follow operational SOPs, escalation matrices, and incident handling procedures.

Support shift operations including weekends, public holidays, and after-hours monitoring.

Assist in continuous improvement initiatives for monitoring, alerting, and operational processes.