Network & Server Support Engineer

Tune Protect Group Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tune Protect Group Berhad in Malaysia is seeking a Senior Network & Server Support Engineer to manage and optimize our network, server, cloud, and infrastructure platforms, ensuring high availability, performance, and security.

You will provide Level 2/3 support, lead incident response, perform RCA, plan upgrades, and collaborate with vendors and internal teams to deliver resilient IT services across a multi-site environment.

Qualifications

• Min 5 years of experience in enterprise network and infrastructure support.
• Hands-on with Huawei, Aruba, firewall vendors, and WAN tech.
• Experience with Windows and Linux server administration and virtualization.
• Strong TCP/IP knowledge and network security concepts.

Responsibilities

• Monitor, manage, and optimize enterprise network, server, storage, virtualization, and cloud infrastructure.
• Provide Level 2 and Level 3 technical support for incidents, service requests, and operational issues.
• Administer LAN/WAN/WLAN, VPN, routers, switches, firewalls, and load balancers with security controls.
• Administer Windows and Linux server environments, including AD, DNS, DHCP, and virtualization.
• Perform proactive monitoring, RCA, and continuous service improvement.
• Plan upgrades, capacity planning, DR/BCP readiness, and modernization initiatives.
• Document networks, runbooks, and SOPs.

Skills

Network engineering

Troubleshooting

Documentation

Collaboration

Server administration

Education

Bachelor's Degree in IT / CS / Network Engineering

Tools

Huawei switches/routers

Aruba switches/wireless

Palo Alto / FortiGate / SonicWall

F5 Load Balancers

Network monitoring tools (Zabbix/Dynatrace/PRTG/SolarWinds/Nagios/Grafana)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Senior Network & Server Support Engineer is responsible for managing, supporting, and optimizing the organization's network, server, cloud, and infrastructure platforms to ensure the availability, performance, security, and reliability of business-critical systems and services. The role provides advanced Level 2 and Level 3 technical support, drives operational excellence through proactive monitoring, incident resolution, preventive maintenance, and continuous service improvement, and serves as a technical subject matter expert for infrastructure technologies.

This position also requires working closely with internal stakeholders, vendors, and technology partners. engineer supports infrastructure operations, technology modernization, capacity planning, disaster recovery readiness, and strategic infrastructure initiatives. The role plays a key part in delivering resilient, secure, and scalable technology solutions that enable business growth, operational efficiency, and service stability across the organization.

Key Responsibilities

Monitor, manage, and optimize enterprise network, server, storage, virtualization, and cloud infrastructure to ensure high availability, performance, security, and reliability.

Provide advanced Level 2 and Level 3 technical support for infrastructure incidents, service requests, and operational issues, ensuring timely resolution and minimal business disruption.

Administer, maintain, and optimize network infrastructure technologies including LAN, WAN, WLAN, VPN, routers, switches, firewalls, and load balancers, while configuring and enforcing network security controls such as firewall policies, access control lists (ACLs), network segmentation, and secure connectivity solutions to ensure the confidentiality, integrity, and availability of enterprise services.

Administer Windows and Linux server environments, including system maintenance, patching, hardening, performance tuning, and lifecycle management.

Manage and support core infrastructure services including Active Directory, DNS, DHCP, virtualization platforms, storage systems, backup solutions, and cloud services.

Monitor, manage, and optimize enterprise network, server, storage, virtualization, and cloud infrastructure to ensure high availability, performance, security, and reliability.

Provide advanced Level 2 and Level 3 technical support for infrastructure incidents, service requests, and operational issues, ensuring timely resolution and minimal business disruption.

Administer, maintain, and optimize network infrastructure technologies including LAN, WAN, WLAN, VPN, routers, switches, firewalls, and load balancers, while configuring and enforcing network security controls such as firewall policies, access control lists (ACLs), network segmentation, and secure connectivity solutions to ensure the confidentiality, integrity, and availability of enterprise services.

Administer Windows and Linux server environments, including system maintenance, patching, hardening, performance tuning, and lifecycle management.

Manage and support core infrastructure services including Active Directory, DNS, DHCP, virtualization platforms, storage systems, backup solutions, and cloud services.

Perform proactive monitoring, health checks, and performance analysis to identify and resolve potential issues before they impact business operations.

Lead troubleshooting and service restoration activities during major incidents, minimizing downtime and ensuring service continuity.

Conduct root cause analysis (RCA) for critical and recurring incidents, implementing corrective and preventive measures to improve system stability and prevent recurrence.

Plan and support infrastructure upgrades, technology refreshes, migrations, modernization initiatives, and capacity planning activities.

Drive infrastructure automation, standardization, and operational improvements to enhance efficiency, reduce manual effort, and improve service quality.

Support disaster recovery (DR), backup validation, business continuity (BCP), and resiliency testing to ensure infrastructure recoverability and operational readiness.

Ensure compliance with security policies, regulatory requirements, audit standards, and infrastructure governance frameworks.

Collaborate with internal teams, vendors, managed service providers, and technology partners to deliver reliable, secure, and scalable infrastructure services.

Develop and maintain accurate infrastructure documentation, network diagrams, operational procedures, runbooks, and technical knowledge repositories.

Monitor and report on infrastructure performance, capacity, availability, and service metrics to support operational decision-making and continuous improvement.

Act as the Subject Matter Expert (SME) for network, server, virtualization, cloud, and infrastructure technologies, providing technical leadership, guidance, and mentoring to team members.

Education/Certifications

Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.

Experience

Min 5 years of experience

enterprise network and infrastructure support.

Hands-on experience with:

Huawei Switches and Routers

Aruba Switches and Wireless Solutions

Palo Alto, FortiGate, or SonicWall Firewalls

F5 Load Balancers

WAN connectivity and telecommunications providers (TM, TIME, etc.)

Experience supporting LAN, WAN, WLAN, VPN, and network security environments.

Experience in Windows and/or Linux Server administration, including Active Directory, DNS, DHCP, and virtualization platforms (VMware/Hyper-V).

Experience with enterprise infrastructure monitoring, observability, and performance management tools such as Zabbix, Dynatrace, PRTG, SolarWinds, Nagios, Grafana, and similar platforms.

Experience in troubleshooting complex network and infrastructure issues within a multi-site environment.

Experience in managing backup, disaster recovery, and business continuity initiatives is an advantage.

Strong understanding of network infrastructure, routing, switching, firewall, wireless, and security technologies.

Ability to implement, administer, and troubleshoot network devices, servers, and infrastructure services.

Good knowledge of TCP/IP and enterprise networking protocols.

Ability to create and maintain technical documentation, network diagrams, and SOPs.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to quickly learn new technologies and adapt to changing business requirements.

Excellent verbal and written communication skills.

Ability to work independently and collaboratively with internal stakeholders, vendors, and service providers.

Ability to act as a Subject Matter Expert (SME) for network and infrastructure technologies