NOC Engineer

LAVU TECH SOLUTIONS SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

LAVU TECH SOLUTIONS SDN. BHD. is seeking a NOC/IT Operations professional to monitor network devices, servers, applications and infrastructure to ensure uptime and performance.

You will handle initial troubleshooting, log incidents and coordinate with support teams for timely resolution in a 24x7 shift environment. The role requires a Diploma or higher in IT/CS/Network Eng and at least 2 years of hands‑on monitoring experience. Familiarity with Dynatrace or ManageEngine is a plus.

Qualifications

• Diploma or higher in IT, Computer Science, Network Engineering or related discipline.
• Minimum 2 years relevant experience in NOC, IT Operations, Service Desk or IT Support.
• Hands‑on experience in monitoring network, server, application or infrastructure environments.
• Experience handling incidents, service requests, tickets and SLA‑based operations.
• Able to perform L1 troubleshooting and escalate appropriately.
• Able to interpret alerts/events and take appropriate initial action.

Responsibilities

• Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability
• Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to appropriate support teams
• Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures
• Review and respond to system alerts and events, assess impact and initiate corrective actions where required
• Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions
• Support scheduled maintenance, system upgrades, change implementations and service restoration activities
• Maintain accurate operational documentation, incident reports, shift handover records and SOP updates
• Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution
• Ensure incidents and service requests are handled within the agreed response and resolution timelines
• Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations

Skills

NOC operations

Incident management

L1 troubleshooting

Monitoring

Shift work

Education

Diploma or higher in IT/CS/Network Eng

Tools

Dynatrace

ManageEngine

Job description

This role involves monitoring network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability. You will detect and investigate incidents, perform initial troubleshooting and upscale unresolved issues to appropriate support teams. You will log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures, review and respond to system alerts and events, and execute, monitor and support scheduled batch jobs and processes.

Key responsibilities

Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability

Detect and investigate incidents, perform initial troubleshooting and escal​ate unresolved issues to appropriate support teams

Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures

Review and respond to system alerts and events, assess impact and initiate corrective actions where required

Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions

Support scheduled maintenance, system upgrades, change implementations and service restoration activities

Maintain accurate operational documentation, incident reports, shift handover records and SOP updates

Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution

Ensure incidents and service requests are handled within the agreed response and resolution timelines

Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations

About you

Diploma or higher in IT, Computer Science, Network Engineering or related discipline

Minimum 2 years relevant experience in NOC, IT Operations, Service Desk or IT Support

Hands‑on experience in monitoring network, server, application or infrastructure environments

Experience handling incidents, service requests, tickets and SLA‑based operations

Able to perform L1 troubleshooting and escal​ate appropriately

Able to interpret alerts/events and take appropriate initial action

Experience with monitoring or IT management tools; Dynatrace / ManageEngine is an advantage

Familiar with batch‑job/process monitoring and basic operational procedures

Good communication, analytical and problem‑solving skills

Willing and able to work 24x7 shifts, weekends and public holidays