IT Support Engineer

Concentrix; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Concentrix Malaysia is seeking a Junior IT Support Engineer to provide technical support for cloud and infrastructure technologies in a fast-paced enterprise environment. The role focuses on building a strong foundation in IT support, cloud technologies, and cybersecurity solutions, with opportunities to grow.

Based at KL Sentral, working hours 9am–6pm, Monday to Friday; PH replacement leave applies. Candidates should be passionate about technology and delivering high-quality customer outcomes

Qualifications

• Experience in the enterprise customer arena.
• Good understanding of ITIL/Service Management.
• Passion for new innovative technology and drive customer transformation.
• Demonstrate effective balance between business and technical acumen.
• Ability to effectively recognize and adapt to change.
• Ability to deliver presentations and discuss complimentary products at a solutions level.
• Ability to handle customer critical issues and work in difficult situations.

Responsibilities

• Provide technical support for cloud and infrastructure technologies.
• Solve complex technical problems through sound, creative troubleshooting.
• Examine possible workarounds and escalations as required.

Skills

Azure Cloud

Windows Server OS

DNS & DHCP

TCP/IP

Azure Log Analytics

Microsoft Sentinel

Azure Information Protection

Data Loss Prevention

Purview & Compliance

Exchange Online

Email Security

MDO Defender

English & Chinese

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Junior IT Support Engineer providing technical support for cloud and infrastructure technologies. This role is ideal for candidates who are passionate about technology and looking to build a strong foundation in enterprise IT support, cloud technologies, and cybersecurity solutions.

Job Description:

Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

• Experience in the enterprise customer arena
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations

Mandatory Skillset:

• Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019).
• Basic Working Knowledge on DNS , DHCP and basic TCP/IP communication.
• Cloud protection: Basic knowledge on Azure Log Analytics, Microsoft Sentinel (SIEM) & Identity & Cloud Apps.
• Compliance/Purview: Basic knowledge with Azure Information Protection (AIP), Data Loss Prevention (DLP), DSPM for Copilot, Retention Policy, Purview & Compliance.
• Basic knowledge on Exchange Online, Messaging Protection, Email Security, Email Authentication & Defender for Office 365 (MDO).
• Fluent in Chinese & English due to serving Asia region.

Location: KL Sentral

Working arrangement: 9am - 6pm, Mon-Fri (PH work with Replacement Leave given)