IT Helpdesk Support

Real Data Matrix; Kuala Lumpur; On-site; MYR 20,000 - 32,000; Full time

Job summary

Real Data Matrix in Kuala Lumpur is seeking a Diploma-qualified network professional to assist with configuration, installation, and maintenance in a data centre environment.

The role requires at least 2 years of related experience; CCNA or Nutanix certifications are preferred. You will monitor network performance, troubleshoot issues, support end users, and participate in on-call incident response, while documenting issues and maintaining training materials.

Qualifications

• Diploma in Network/Computer Science/Information Technology or equivalent.
• Minimum of 2 years relevant field experience.
• Network theory, concepts & industrial practice.

Responsibilities

• Assisting in the configuration, installation, and maintenance of hardware and software in data centre.
• Monitoring network performance, troubleshooting issues, and providing support to end users.
• Assisting senior engineers with routine tasks.
• Documenting technical issues, as well as providing basic training.
• Responding to help desk requests.
• Learning and staying updated on industry best practices and emerging network technologies.
• Providing timely and efficient on-call support and incident response, as needed.

Education

Diploma in Network/Computer Science/Information Technology

Tools

CCNA certification

Nutanix certification

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum Diploma in Network/Computer Science/Information Technology or equivalent.

Minimum of 2 years relevant field. Experience working in Data Centre would be an advantage.

Preferable with certification of CCNA, Nutanix or equivalent.

Network theory, concept & industrial practice.

Tasks & responsibilities

Assisting in the configuration, installation, and maintenance of hardware and software in data centre.

Monitoring network performance, troubleshooting issues, and providing support to end users.

Assisting senior engineers with routine tasks.

Documenting technical issues, as well as providing basic training.

Responding to help desk requests.

Learning and staying updated on industry best practices and emerging network technologies.

Providing timely and efficient on-call support and incident response, as needed.

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