Shift Supervisor — Customer-Obsessed F&B Ops Leader

Golden Scoop Sdn Bhd; Johor Bahru; On-site; MYR 24,000 - 30,000; Full time

Benefits offered by this job

Staff Meal

Group insurance

Outpatient medical claim

PayD salary benefits

14 days of annual leave

Free cake on birthday

Job summary

Golden Scoop Sdn Bhd is seeking an experienced Operations Manager for our Malaysia stores. The role focuses on setting team goals, improving organizational capability, and training staff to deliver legendary customer service. You will manage staffing, cost controls, cash handling, and safety procedures to meet financial and service targets.

Fresh graduates with relevant diplomas may apply. A strong customer focus, leadership ability, and adaptability are essential to drive store performance and

Qualifications

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience.
• Listens and communicates well with others within and outside of BR.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Responsibilities

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Monitors store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
• Maintains good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Skills

Customer focus

Communication skills

Leadership

Team collaboration

Adaptability

Education

Diploma or SKM in F&B/culinary/food safety/hospitality/communication/business administration or equivalent

Job description

Golden Scoop Sdn Bhd is seeking an experienced Operations Manager for our Malaysia stores. The role focuses on setting team goals, improving organizational capability, and training staff to deliver legendary customer service. You will manage staffing, cost controls, cash handling, and safety procedures to meet financial and service targets.

Fresh graduates with relevant diplomas may apply. A strong customer focus, leadership ability, and adaptability are essential to drive store performance and