F&B Outlet Operations Leader

Golden Scoop Sdn Bhd; Johor Bahru; Presencial; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff meal

Sales incentive

16 days annual leave

Birthday cake

Group insurance

Outpatient medical claim

PayD salary benefits

Descripción de la vacante

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in the fast‑paced food and beverage sector. You will develop your team, deliver legendary customer service, and uphold financial and safety standards across shifts.

You will set goals, train partners, monitor staffing and costs, and drive programs from the head office into daily practice. The role rewards leadership, accountability, and a customer‑first mindset with benefits and incentives.

Formación

• 2 years of experience in operations management in F&B, the food service industry, or retail.
• F&B related qualification or equivalent experience.
• Relentless focus on customer; understands what customers want and how to deliver the experience.
• Strong communication and teamwork across the organization.

Responsabilidades

• Set goals for the work group, develop organizational capability, and model how to work together.
• Train and hold partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by creating action plans and guiding the store team.
• Manage with integrity, honesty and knowledge that promote the culture, values and mission.
• Monitor and manage store staffing levels to ensure development and talent acquisition.
• Control costs including COGS, labor, and product loss per finance guidelines.
• Execute store policies on cash handling, safety and security.
• Ensure daily bank deposits are completed on time.
• Carry out Reviews of Operations Risks for food safety and SOPs.

Conocimientos

Operations management

Customer service

Team leadership

Communication skills

Adaptability

Continuous improvement

People development

Decision making

Educación

F&B related qualification

Descripción del empleo

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in the fast‑paced food and beverage sector. You will develop your team, deliver legendary customer service, and uphold financial and safety standards across shifts.

You will set goals, train partners, monitor staffing and costs, and drive programs from the head office into daily practice. The role rewards leadership, accountability, and a customer‑first mindset with benefits and incentives.