Outlet Operations Supervisor – F&B Customer Excellence

Golden Scoop Sdn Bhd; Penang; Presencial; MYR 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff Meal

1% of sales incentive

16 days annual leave

Free birthday cake

Group insurance

Outpatient medical claim

PayD salary benefits

Descripción de la vacante

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in Penang, driving customer service excellence and team capability while maintaining financial and safety standards. The role emphasizes staff development, cost control, and adherence to company SOPs across shifts.

Qualified candidates will have at least 2 years in F&B operations, with relevant culinary or hospitality qualifications and a strong customer-first mindset.

Formación

• 2 years of experience in operations management in F&B, the food service industry, or retail.
• Relentless focus on customer and delivering the experience.
• Leads, coaches and develops junior staff and builds a positive team environment.

Responsabilidades

• Set goals for the work group and develop organizational capability.
• Train partners to deliver legendary customer service and hold them accountable.
• Drive implementation of company programs with action plans and direct store team motivation.
• Maintain store staffing levels to develop talent and meet operational requirements.
• Monitor cost of goods, labor cost and control product damages per Finance guidelines.
• Enforce cash handling, safety, and security policies for all shifts.
• Check bank-in reports and ensure daily takings are banked on time.
• Conduct reviews of operations risks for food safety, SOPs, quality, and health risks.

Conocimientos

Operations management

Customer service

Team leadership

Communication

Educación

F&B discipline qualification

Culinary qualification

Food safety certification

Hospitality qualification

Descripción del empleo

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in Penang, driving customer service excellence and team capability while maintaining financial and safety standards. The role emphasizes staff development, cost control, and adherence to company SOPs across shifts.

Qualified candidates will have at least 2 years in F&B operations, with relevant culinary or hospitality qualifications and a strong customer-first mindset.