Store Supervisor — Customer-Centric Leader

myBurgerLab Sdn Bhd; Subang Jaya; Vor Ort; MYR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Staff Meal

Staff Discount

Uniform

Insurance

Zusammenfassung

myBurgerLab Mytown, Malaysia is seeking a hands-on Operations Supervisor to oversee daily store activities across all outlets. You will manage shift schedules, cleanliness, and ensure fast, friendly service in a fast-paced environment.

You will lead and train a small team, monitor quality, handle customer issues promptly, and uphold SOPs. This role requires a flexible schedule including evenings and weekends.

Qualifikationen

• Minimum SPM/STPM/ Diploma or any higher qualifications.
• Minimum 1-2 years of experience in a supervisory role in food and beverage industry or related field.
• Experience in a fast-paced restaurant or retail environment is preferred.
• Friendly and engaging personality, with the ability to create a welcoming environment for both staff and customers.
• Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of people.
• The capacity to handle pressure and solve problems in a calm and efficient manner, demonstrating patience in challenging situations.
• A willingness to learn and adapt to new procedures, with the ability to quickly understand and apply new information and skills.
• The ability to work effectively as part of a team, demonstrating a cooperative attitude and promoting a harmonious work environment.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, to meet the industry needs.

Aufgaben

• Oversee daily operations and shift scheduling.
• Maintain store cleanliness and safety.
• Lead onboarding, training, and performance feedback.
• Uphold food quality and presentation according to SOPs.
• Manage inventory and quality control.
• Ensure safety guidelines and equipment upkeep.
• Conduct safety drills and emergency plans.
• Balance service speed with customer experience and product quality.

Kenntnisse

Store operations

Team leadership

Customer service

Training & onboarding

Ausbildung

SPM/STPM/Diploma or higher

Tools

POS system

Jobbeschreibung

myBurgerLab Mytown, Malaysia is seeking a hands-on Operations Supervisor to oversee daily store activities across all outlets. You will manage shift schedules, cleanliness, and ensure fast, friendly service in a fast-paced environment.

You will lead and train a small team, monitor quality, handle customer issues promptly, and uphold SOPs. This role requires a flexible schedule including evenings and weekends.