Customer-First Store Operations Leader

Golden Scoop Sdn Bhd; Selangor; Presencial; MYR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff meal

1% incentive

14 days annual leave

Group insurance

Outpatient medical claim

PayD salary benefits

Birthday cake

Descripción de la vacante

Golden Scoop Sdn Bhd, the Baskin Robbins sole franchisee in Malaysia, seeks an Operations Manager to lead store teams, implement programs, and drive customer satisfaction. The role focuses on achieving operational targets, training staff, and maintaining service quality across outlets in Malaysia.

The ideal candidate has at least 1 year in operations management in F&B or retail, strong leadership, and a talent for adapting to change while delivering consistent results.

Formación

• 1 year of experience in operations management in F&B, food service, or retail.
• Diploma/SKM in F&B or related required or acceptable to apply.
• Relentless focus on customer and delivering the right experience.
• Strong communication and teamwork across colleagues and departments.

Responsabilidades

• Set goals for the work group and develop organizational capability.
• Drive customer-first service by training partners and holding staff accountable.
• Develop action plans and motivate the store team to meet operational objectives.
• Monitor staffing levels and talent acquisition to meet store needs.
• Control costs of goods and labor and minimize product damages per Finance guidelines.
• Enforce cash handling, safety, and security policies for all shifts.
• Check bank-in reports and ensure daily sales are banked on time.
• Resolve sales and operations issues promptly and effectively.
• Conduct risk reviews on food safety, SOPs, and health risks.
• Maintain regular attendance and punctuality.

Conocimientos

Customer focus

Team leadership

Communication

Adaptability

Educación

Diploma/SKM in F&B or related

Fresh graduates welcome

Descripción del empleo

Golden Scoop Sdn Bhd, the Baskin Robbins sole franchisee in Malaysia, seeks an Operations Manager to lead store teams, implement programs, and drive customer satisfaction. The role focuses on achieving operational targets, training staff, and maintaining service quality across outlets in Malaysia.

The ideal candidate has at least 1 year in operations management in F&B or retail, strong leadership, and a talent for adapting to change while delivering consistent results.