Shift Supervisor: Customer-First Ops Leader

Golden Scoop Sdn Bhd; Penang; On-site; MYR 24,000 - 30,000; Full time

Benefits offered by this job

Staff Meal

Group insurance

Outpatient medical claim

PayD salary benefits

14 days of annual leave

Free cake on birthday

Job summary

Golden Scoop Sdn Bhd is seeking an operations manager for its store network in Malaysia. The role focuses on achieving store objectives through goal setting, staff development, and rigorous adherence to cash handling and safety procedures.

The ideal candidate has 1 year in operations management in F&B or retail and a willingness to lead with trust, coach junior staff, and deliver quality results. Fresh graduates with a Diploma/SKM may apply.

Qualifications

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience.
• Listens and communicates well with others; creates a positive team environment.
• Takes personal responsibility, adapts quickly, and makes timely decisions.

Responsibilities

• Set goals for the work group and drive organizational capability.
• Manage store staffing levels to support development and performance.
• Oversee cash handling, security, and daily bank-in reports to ensure accurate takings.
• Resolve sales and operations issues promptly and conduct risk reviews for food safety and quality.

Education

Diploma/SKM

Job description

Golden Scoop Sdn Bhd is seeking an operations manager for its store network in Malaysia. The role focuses on achieving store objectives through goal setting, staff development, and rigorous adherence to cash handling and safety procedures.

The ideal candidate has 1 year in operations management in F&B or retail and a willingness to lead with trust, coach junior staff, and deliver quality results. Fresh graduates with a Diploma/SKM may apply.