F&B Outlet Operations Leader

Golden Scoop Sdn Bhd; Kuala Lumpur; Presencial; MYR 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff Meal

1% of sales incentive (if achieve)

16 days annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Descripción de la vacante

Golden Scoop Sdn Bhd is seeking an operations leader in Kuala Lumpur to drive store performance, train the team, and uphold high customer service standards. You will manage staffing, cost controls, and compliance with cash, safety, and SOPs to deliver consistent results.

The role emphasizes delivering quality guest experiences, collaborating across functions, and coaching junior staff to achieve sales targets and company objectives.

Formación

• 2 years of experience in operations management in F&B or related sectors.
• F&B discipline, culinary, food safety, hospitality, or related qualification.
• Relentless focus on customer experience and service delivery.
• Strong listening and communication; builds positive team environments.
• Accountability, adaptability, and timely decision-making.
• Continuous self and team improvement mindset.
• Leadership in coaching and developing junior staff.
• Ability to drive business results and prioritize quality.
• Clear communication across functions and levels.
• Proven leadership in managing teams and sales/achievements.

Responsabilidades

• Set goals for the work group and develop organizational capability.
• Train and hold partners accountable for delivering legendary customer service.
• Drive programs by developing action plans and motivating store teams.
• Manage with integrity to promote company culture and mission.
• Monitor staffing to ensure development and talent acquisition.
• Maintain cost of goods and labor costs while controlling damages.
• Enforce store policies including cash handling and safety procedures.
• Adhere to cash management and cash register policies.
• Check bank-in reports to ensure timely daily takings.
• Conduct reviews of operations risks for food safety, SOPs and quality.

Conocimientos

Operations management

Customer service

Team leadership

Cash handling

Educación

F&B qualification or related

Descripción del empleo

Golden Scoop Sdn Bhd is seeking an operations leader in Kuala Lumpur to drive store performance, train the team, and uphold high customer service standards. You will manage staffing, cost controls, and compliance with cash, safety, and SOPs to deliver consistent results.

The role emphasizes delivering quality guest experiences, collaborating across functions, and coaching junior staff to achieve sales targets and company objectives.