F&B Outlet Operations Lead — Grow & Deliver Legendary Service

Golden Scoop Sdn Bhd; Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Staff Meal

1% of sales incentive (if achieve| 10

16 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Job summary

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in the food and beverage sector in Selangor. You will drive service excellence, develop the store team, and ensure financial and operational standards are met.

You will set goals, train partners, and implement company programs while maintaining a customer-first culture. The role requires hands-on leadership and a focus on integrity and teamwork.

Qualifications

• 2 years of experience in operations management in F&B or retail.
• Qualification in F&B discipline, culinary, food safety, hospitality, or related field.
• Relentless focus on customer experience and service excellence.
• Strong communication and ability to lead teams across functions.
• Ability to train and develop junior staff.

Responsibilities

• Set goals for the work group and build organizational capability.
• Train partners to deliver legendary customer service.
• Develop action plans and motivate store team to meet objectives.
• Manage staffing levels to support operations and talent development.
• Control costs of goods, labor, and reduce product damages.
• Enforce cash handling, safety and security policies.
• Review bank-in reports to ensure timely daily takings.
• Conduct risk reviews on food safety, SOPs, and product quality.

Skills

Operations management

Customer service

Team leadership

Staff development

Job description

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in the food and beverage sector in Selangor. You will drive service excellence, develop the store team, and ensure financial and operational standards are met.

You will set goals, train partners, and implement company programs while maintaining a customer-first culture. The role requires hands-on leadership and a focus on integrity and teamwork.