Shift Supervisor - Customer-First Ops Leader

Golden Scoop Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 30,000; Full time

Benefits offered by this job

Staff Meal

1% of incentive

14 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Job summary

GOLDEN SCOOP SDN BHD is seeking an Operations Manager to oversee store operations and staff development in Malaysia. You will drive program implementation, lead a customer-centric team, and ensure financial controls are in place to sustain profitability.

Ideal candidates have 1 year in operations management within F&B or retail or fresh graduates with a related diploma. Strong communication, adaptability, and leadership are essential to success.

Qualifications

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM can apply.
• Relentless focus on customer and understanding what customers want.
• Listens and communicates well with others within and outside of BR.
• Leads with trust and develops junior staff.
• Ability to adapt quickly to change and make timely decisions.

Responsibilities

• Set goals for the work group and model how teams collaborate.
• Train and hold partners accountable for delivering legendary customer service.
• Drive implementation of company programs by developing action plans and motivating the store team.
• Manage store staffing levels to ensure talent acquisition and operation needs are met.
• Control costs: COgs, labour, and product damages per Finance department guidelines.
• Follow cash handling, safety, and security policies and ensure proper cash management.

Skills

Leadership

Communication

Customer focus

Team development

Adaptability

Education

Diploma or SKM

Job description

GOLDEN SCOOP SDN BHD is seeking an Operations Manager to oversee store operations and staff development in Malaysia. You will drive program implementation, lead a customer-centric team, and ensure financial controls are in place to sustain profitability.

Ideal candidates have 1 year in operations management within F&B or retail or fresh graduates with a related diploma. Strong communication, adaptability, and leadership are essential to success.