Outlet Operations Supervisor - Flexible Shifts

DKSH; Klang City; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and drive sales performance. You will help deliver exceptional customer experiences while ensuring stock accuracy and compliance with company policies.

Responsibilities include monitoring daily sales, supervising a small team, coordinating promotions, and handling stock and cash procedures. A positive attitude and the ability to work shifts, weekends, and holidays are essential.

Qualifications

• Experience in customer service or retail operations is required.
• Knowledge of stock management and cash handling is helpful.
• Strong interpersonal and communication skills with a proactive attitude.

Responsibilities

• Monitor daily/monthly sales results to support target achievement.
• Maintain high standards of customer service and product presentation.
• Manage stock integrity and cash/credit card handling, investigate discrepancies.
• Ensure team adheres to policies and maintains discipline.
• Assist in planning marketing or promotional activities to boost visibility and sales.
• Perform administrative and coordination tasks as needed.

Skills

Customer service

Sales analysis

Teamwork

Communication

Attention to detail

Education

SPM or Diploma in F&B

Job description

DKSH is seeking a Supervisor, Outlet Operations in Malaysia to support efficient outlet management and drive sales performance. You will help deliver exceptional customer experiences while ensuring stock accuracy and compliance with company policies.

Responsibilities include monitoring daily sales, supervising a small team, coordinating promotions, and handling stock and cash procedures. A positive attitude and the ability to work shifts, weekends, and holidays are essential.