Outlet Operations Manager: Drive Sales & Guest Experience

CYL Food Sdn Bhd; Selangor; On-site; MYR 22,000 - 36,000; Full time

Job summary

CYL FOOD SDN. BHD. in Malaysia is seeking a diligent Outlet Assistant to support daily outlet operations and help maintain smooth workflow under the supervision of the Outlet Supervisor.

You will assist with staff duties, training, customer inquiries, stock replenishment, merchandising, and ensuring compliance with company SOPs, safety, and hygiene standards while contributing to sales targets and outlet efficiency.

Responsibilities

• Assist in the daily operations of the outlet.
• Assist the Supervisor in managing daily operations and ensuring smooth workflow.
• Assist in arranging staff duties, break schedules and job assignments.
• Assist in training new staff and ensure compliance with company SOPs.
• Handle customer enquiries, feedback and general complaints.
• Assist with stock checking, replenishment and product display.
• Ensure products are maintained in good condition and meet company standards.
• Assist the Supervisor in achieving outlet sales targets.
• Monitor daily sales performance and assist in improving outlet efficiency.
• Ensure the outlet, working areas and equipment are clean and hygienic.
• Follow company safety, hygiene and operational standards.
• Assist with outlet administrative and daily operational tasks.
• Perform other duties assigned by the Supervisor or Management.

Job description

CYL FOOD SDN. BHD. in Malaysia is seeking a diligent Outlet Assistant to support daily outlet operations and help maintain smooth workflow under the supervision of the Outlet Supervisor.

You will assist with staff duties, training, customer inquiries, stock replenishment, merchandising, and ensuring compliance with company SOPs, safety, and hygiene standards while contributing to sales targets and outlet efficiency.