Outlet Operations Lead — Drive Sales & Service

DKSH; Ipoh; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

DKSH in Malaysia (Ipoh) is seeking a Supervisor, Outlet Operations to help manage daily store activities, ensure top customer service, and support sales targets. You will oversee stock, cash handling, and team discipline while coordinating promotions and events to boost outlet performance.

The role requires a Diploma or SPM in F&B or related field, at least one year of experience, and a proactive, team-oriented attitude with flexibility to work shifts, public holidays, and weekends.

Formación

• SPM or Diploma in F&B or relevant qualification.
• At least 1 year of working experience in related field.
• Dynamic, self-motivated with good interpersonal skills and ability to work independently or in a team.
• Willingness to work shifts, public holidays and weekends.
• Positive attitude and professional disposition.

Responsabilidades

• Support business performance by understanding daily and monthly sales results and contribute to achieving business outcomes.
• Maintain high standards of customer service and gift item production; monitor and ensure quality standards.
• Safeguard stock management and cash/credit card handling procedures; investigate discrepancies promptly.
• Promote a compliant and disciplined team environment and ensure adherence to company policies.
• Assist in planning and execution of marketing/promotional activities to boost outlet visibility and sales.
• Handle administrative and coordination tasks as required.

Conocimientos

Customer service

Interpersonal skills

Teamwork

Shift work

Educación

SPM / Diploma in F&B

Descripción del empleo

DKSH in Malaysia (Ipoh) is seeking a Supervisor, Outlet Operations to help manage daily store activities, ensure top customer service, and support sales targets. You will oversee stock, cash handling, and team discipline while coordinating promotions and events to boost outlet performance.

The role requires a Diploma or SPM in F&B or related field, at least one year of experience, and a proactive, team-oriented attitude with flexibility to work shifts, public holidays, and weekends.