Shift Retail Associate: Service, Upsell & Cashier

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, invites a Retail Sales Assistant to join our frontline team in Kuala Lumpur. You will provide friendly customer service, handle orders, process payments, and promote daily products while maintaining food-safety SOPs.

The role requires flexibility for shifts, weekends, and holidays, plus a willingness to relocate between store locations as needed. Minimum qualification is SPM with retail experience preferred.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations with supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure SOP-compliant preparation and disposal.
• Operate the cash register for cash and credit card transactions per policy.
• Maintain store cleanliness, safety and housekeeping standards.
• Stock replenishment to ensure product availability at all times.

Skills

Customer service

Cash handling

Multilingual communication (BM & EN)

Education

SPM or equivalent

Tools

POS system

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, invites a Retail Sales Assistant to join our frontline team in Kuala Lumpur. You will provide friendly customer service, handle orders, process payments, and promote daily products while maintaining food-safety SOPs.

The role requires flexibility for shifts, weekends, and holidays, plus a willingness to relocate between store locations as needed. Minimum qualification is SPM with retail experience preferred.