Retail Sales Associate: Customer Service & Upsell (Shift)

QL Maxincome Sdn Bhd (FamilyMart); Ulu Tiram; On-site; MYR 20,000 - 29,000; Full time

Job summary

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. We are seeking a Retail Sales Assistant to ensure smooth store operations, deliver friendly service, handle transactions, maintain cleanliness, and support stock replenishment.

Ideal candidates have at least SPM or retail experience, can communicate in Bahasa Malaysia and English, and are willing to work shifts including weekends and public holidays. Relocation to other outlets may be required.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Communication

Education

SPM or equivalent

Job description

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad. We are seeking a Retail Sales Assistant to ensure smooth store operations, deliver friendly service, handle transactions, maintain cleanliness, and support stock replenishment.

Ideal candidates have at least SPM or retail experience, can communicate in Bahasa Malaysia and English, and are willing to work shifts including weekends and public holidays. Relocation to other outlets may be required.