Retail Associate: Service, Upsell & Cashier (Shift)

QL Maxincome Sdn Bhd (FamilyMart); Seremban; On-site; MYR 21,000 - 33,000; Full time

Job summary

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is hiring a Retail Assistant to support smooth store operations at Seremban Gateway 2. You will deliver friendly customer service, upsell products, and help with daily cash handling and stock replenishment.

Join a fast-paced convenience team and be posted at multiple retail locations as needed. Shift work including weekends and public holidays is part of the role, and you will help maintain cleanliness, safety, and compliance with SOPs.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Education

SPM or equivalent

Job description

FamilyMart Malaysia, operated by QL Maxincome Sdn Bhd, is hiring a Retail Assistant to support smooth store operations at Seremban Gateway 2. You will deliver friendly customer service, upsell products, and help with daily cash handling and stock replenishment.

Join a fast-paced convenience team and be posted at multiple retail locations as needed. Shift work including weekends and public holidays is part of the role, and you will help maintain cleanliness, safety, and compliance with SOPs.