Retail Sales Assistant - Customer Service & Upsell (Shift)

QL Maxincome Sdn Bhd (FamilyMart); Petaling Jaya; On-site; MYR 20,000 - 33,000; Full time

Job summary

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, seeks a Retail Sales Assistant to support daily store operations, deliver friendly service, handle transactions, and assist with stock and SOP-compliant food orders.

Requirements: minimum SPM or retail experience; 1–2 years in retail or customer service; able to work shifts including weekends/public holidays; fluent in Bahasa Malaysia and English; positive attitude and willingness to relocate to multiple locations.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Communication

Teamwork

Education

SPM or equivalent

Job description

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, seeks a Retail Sales Assistant to support daily store operations, deliver friendly service, handle transactions, and assist with stock and SOP-compliant food orders.

Requirements: minimum SPM or retail experience; 1–2 years in retail or customer service; able to work shifts including weekends/public holidays; fluent in Bahasa Malaysia and English; positive attitude and willingness to relocate to multiple locations.