Retail Sales Assistant - Customer Service & Upsell Expert

QL Maxincome Sdn Bhd (FamilyMart)

Petaling Jaya

On-site

MYR 18,000 - 26,000

Full time

7 days ago

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Job summary

QL Maxincome Sdn Bhd (FamilyMart) is seeking a Retail Sales Assistant in Malaysia to deliver friendly customer service, assist with orders, upsell products, and handle cash transactions. The role requires basic schooling and availability for shift work including weekends and holidays.

Staff will rotate across store locations as needed to meet business demand. The position emphasizes teamwork, food handling SOP compliance, and maintaining cleanliness and stock levels to ensure smooth daily

Qualifications

SPM or equivalent qualification is required.
Effective communication in Bahasa Malaysia and English is required.
Preferably 1–2 years of retail or customer service experience.
Willing to work at multiple retail locations and transfer as needed.
Ability to work on a shift including weekends and public holidays.

Responsibilities

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
Deliver excellent customer service and respond promptly to customer needs.
Introduce, promote, and upsell products to customers.
Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
Responsible for stock replenishment to ensure product availability at all times.