Shift-based Retail Assistant | Customer Service & Upsell

QL Maxincome Sdn Bhd (FamilyMart); Kulai; On-site; MYR 29,000 - 42,000; Full time

Job summary

QL Maxincome Sdn Bhd (FamilyMart) is seeking energetic Retail Sales Assistants in Malaysia. You will deliver customer service, upsell products, handle food orders, and manage cash transactions while upholding cleanliness and safety standards.

The role requires flexibility for shifts, weekend and public holidays, and potential transfers across store locations. Candidates with SPM or retail experience, and bilingual abilities in Bahasa Malaysia and English, are encouraged to apply.

Qualifications

• Minimum SPM qualification or relevant retail working experience.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure food handling SOP compliance.
• Operate the cash register accurately for cash and credit card transactions.
• Assist in maintaining store cleanliness, safety, and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.
• Operate in collaboration with the supervisor to ensure smooth retail operations.
• Willing to be based at retail locations and transfer to other locations when needed.
• Work on a shift basis, including weekends and public holidays.

Skills

Customer service

Cash handling

Bahasa Malaysia

English

Education

SPM qualification

Job description

QL Maxincome Sdn Bhd (FamilyMart) is seeking energetic Retail Sales Assistants in Malaysia. You will deliver customer service, upsell products, handle food orders, and manage cash transactions while upholding cleanliness and safety standards.

The role requires flexibility for shifts, weekend and public holidays, and potential transfers across store locations. Candidates with SPM or retail experience, and bilingual abilities in Bahasa Malaysia and English, are encouraged to apply.