Retail Team Associate — Service, Upsell & Cashier

QL Maxincome Sdn Bhd (FamilyMart); Klang City, Port Klang; On-site; MYR 17,000 - 26,000; Full time

Job summary

QL Maxincome Sdn Bhd (FamilyMart) seeks energetic Retail Sales Assistants to support daily operations at multiple store locations in Malaysia. Duties include customer service, transactions, upselling, and food-order handling while maintaining cleanliness and stock levels.

Applicants should have at least SPM or relevant retail experience, and be able to work on a shift basis, including weekends and public holidays. Fluency in Bahasa Malaysia and English is preferred.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Communicate effectively in Bahasa Malaysia and English.

Responsibilities

• Ensure smooth and efficient retail operations with supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal per SOPs.
• Operate the cash register accurately for cash and credit card transactions per company policies.
• Maintain store cleanliness, safety, and housekeeping standards.
• Stock replenishment to ensure product availability at all times.

Skills

Customer service

Cash handling

Upselling

Stock replenishment

Education

SPM

Tools

POS system

Job description

QL Maxincome Sdn Bhd (FamilyMart) seeks energetic Retail Sales Assistants to support daily operations at multiple store locations in Malaysia. Duties include customer service, transactions, upselling, and food-order handling while maintaining cleanliness and stock levels.

Applicants should have at least SPM or relevant retail experience, and be able to work on a shift basis, including weekends and public holidays. Fluency in Bahasa Malaysia and English is preferred.