Retail Sales Assistant — Service, Upsell & Cashier

QL Maxincome Sdn Bhd (FamilyMart)

Kulai

On-site

MYR 20,000 - 27,000

Full time

5 days ago

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Job summary

FamilyMart Malaysia, managed by QL Maxincome Sdn Bhd, is seeking a Retail Sales Assistant to support daily store operations and deliver excellent customer service. You will handle payments, upsell products, and assist with stock replenishment while maintaining a clean and safe store environment.

The role requires effective communication in Bahasa Malaysia and English, a willingness to work shifts including weekends and public holidays, and a positive attitude with 1–2 years of retail or customer

Qualifications

Minimum SPM qualification or relevant retail working experience.
Able to communicate effectively in Bahasa Malaysia and English.
Preferably 1-2 years of working experience in retail or customer service.
Candidates without retail experience but with a positive working attitude are encouraged to apply.
Willing to be based at retail locations and transfer to other locations when needed.
Able to work on a shift basis, including weekends and public holidays.

Responsibilities

Ensure smooth and efficient retail operations in collaboration with the supervisor.
Deliver excellent customer service and respond promptly to customer needs.
Introduce, promote, and upsell products to customers.
Handle customer food orders and ensure preparation and disposal in line with SOPs.
Operate the cash register accurately for cash and card transactions.
Maintain store cleanliness, safety, and housekeeping standards.
Stock replenishment to ensure product availability at all times.