Retail Sales Assistant - Customer Service and Upsell

QL Maxincome Sdn Bhd (FamilyMart); Subang Jaya; On-site; MYR 22,000 - 32,000; Full time

Job summary

QL Maxincome Sdn Bhd, managing FamilyMart Malaysia, seeks a Retail Sales Assistant in Subang Jaya to deliver excellent customer service, handle cash transactions, upsell products, and maintain store standards.

Ideal candidates have 1–2 years in retail or customer service, are bilingual in Bahasa Malaysia and English, and are willing to work shifts including weekends and public holidays.

Qualifications

• SPM qualification or equivalent retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Operate the cash register accurately for both cash and credit card transactions.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bahasa Malaysia

English

Customer service

Cash handling

Education

SPM

Retail experience

Tools

POS system

Job description

QL Maxincome Sdn Bhd, managing FamilyMart Malaysia, seeks a Retail Sales Assistant in Subang Jaya to deliver excellent customer service, handle cash transactions, upsell products, and maintain store standards.

Ideal candidates have 1–2 years in retail or customer service, are bilingual in Bahasa Malaysia and English, and are willing to work shifts including weekends and public holidays.