Service Support Specialist

Basset Sdn Bhd; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Overtime Pay

5 Working Days

Annual Leave

EPF

SOCSO

Job summary

Jora Malaysia is seeking a customer support assistant in Selangor. You will handle inquiries via WhatsApp, calls, and social media, and manage orders across Shopee, TikTok Shop, and Lazada. The role involves stock coordination, returns handling, and basic reporting.

A team player with initiative is expected, able to multitask with minimal supervision. Requirements include minimum SPM or Diploma, strong English and Bahasa Malaysia communication, and basic MS Office.

Qualifications

• Minimum SPM / Diploma or equivalent qualification.
• Good communication skills in English and Bahasa Malaysia.
• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Familiar with POS systems and e-commerce seller platforms is an advantage.
• Comfortable using AI chat tools / AI chatbot systems for customer support and productivity.

Responsibilities

• Handle customer enquiries via WhatsApp, phone calls, and social media platforms.
• Reply to enquiries from e-commerce platforms such as Shopee, TikTok Shop, and Lazada.
• Process orders, coordinate parcel arrangements, and monitor stock movement.
• Manage return, exchange, and repair cases professionally.
• Assist with stock checking and inventory management.
• Prepare simple reports and administrative documentation.
• Support daily office operations and perform ad hoc tasks when required.

Skills

Bilingual English & BM

Microsoft Office

POS systems

AI chat tools

Multitasking

Team player

Independent worker

Education

SPM / Diploma

Tools

Shopee

TikTok Shop

Lazada

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Good communication skills in English and Bahasa Malaysia

Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

Familiar with POS systems and e-commerce seller platforms is an advantage

Comfortable using AI chat tools / AI chatbot systems for customer support and productivity

Responsible, responsive, and able to multitask

Team player with positive working attitude and initiative

Able to work independently with minimum supervision

Requirement

• Minimum SPM / Diploma or equivalent qualification

• Good communication skills in English and Bahasa Malaysia

• Basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

• Familiar with POS systems and e-commerce seller platforms is an advantage

• Comfortable using AI chat tools / AI chatbot systems for customer support and productivity

• Responsible, responsive, and able to multitask

• Team player with positive working attitude and initiative

• Able to work independently with minimum supervision

Responsibility

• Handle customer enquiries via WhatsApp, phone calls, and social media platforms

• Reply to enquiries from e-commerce platforms such as Shopee, TikTok Shop, and Lazada

• Process orders, coordinate parcel arrangements, and monitor stock movement

• Manage return, exchange, and repair cases professionally

• Assist with stock checking and inventory management

• Prepare simple reports and administrative documentation

• Support daily office operations and perform ad hoc tasks when required

Benefits

• Overtime Pay
• 5 Working Days
• Annual Leave
• EPF
• SOCSO