Customer Support Specialist

Blue Box Cold Chain Sdn Bhd

Shah Alam

On-site

MYR 31,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Annual leave

Sick leave

Bonus

KWSP and SOCSO

Medical & Insurance Coverage

Yearly Increments

Career Progression opportunities

EPF

SOCSO

EIS

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Job summary

Jora Malaysia is seeking fresh graduates to join their customer service team. You will handle inbound and outbound calls, delivering timely solutions while maintaining high service standards. Strong telephone etiquette, basic computer skills, and good communication are essential for success.

The role offers evening and day shifts with alternating Saturdays, plus benefits such as annual leave, medical coverage, and opportunities for career progression within the company.

Qualifications

Fresh graduates encouraged to apply.
Experience in customer service is an added advantage but not essential.
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer software.

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Skills

Customer service

Telephone etiquette

Multitasking

Communication skills

Social media savvy

Basic computer skills

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively.

Social media savvy.

Shift Schedule

Evening Shift: 5:00 PM - 2:00 AM
Evening Shift: 3:00PM - 12:00 AM
Day Shift: 9:30 AM - 6:30 PM

Additional Information

Saturday: Alternate working days

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Benefits