Customer Support Executive

Organic Home Sdn Bhd; Klang City; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Performance-based incentives

Medical benefits

Training and development

E-commerce exposure

Career progression

Collaborative environment

Opportunities across operations

Continuous improvement culture

Job summary

Organic Home Sdn Bhd is seeking a dedicated full-time Customer Service & Sales Support professional. You will respond to customer inquiries via WhatsApp, phone, email and social platforms, provide product information, assist with pricing and orders, and follow up to convert enquiries into purchases.

You will build strong customer relationships and coordinate with Sales, Warehouse and Marketing to ensure smooth service.

Qualifications

• SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field.
• Able to communicate in Mandarin and English.
• Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred.
• Fresh graduates with strong communication skills are also encouraged to apply.

Responsibilities

• Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other channels.
• Assist customers with product information, pricing, order status, delivery enquiries and general questions.
• Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders.
• Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases.
• Handle customer complaints professionally and coordinate with relevant departments to resolve issues.
• Process and monitor customer orders to ensure information is accurate and properly recorded.
• Follow up on outstanding orders, payments, deliveries and other customer-related matters.
• Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests.
• Maintain accurate customer information, communication history and follow-up records.
• Identify opportunities to recommend suitable products based on customer requirements.
• Support promotional campaigns, product launches and other sales activities.
• Follow up with customers after purchases to obtain feedback and ensure customer satisfaction.
• Assist with customer retention and re-engagement activities.
• Prepare basic customer, follow-up and sales-related reports for management.
• Maintain proper filing and documentation of customer-related records.
• Escalate complicated customer issues to the appropriate supervisor or department when necessary.
• Perform other customer relations and sales support duties assigned by management.

Skills

Communication

Bilingual Mandarin/English

Customer service

Follow-up

Problem-solving

Organizational skills

MS Office

CRM systems

E-commerce platforms

Education

Business Admin / Marketing / Customer Service degree

Tools

CRM systems

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field

Able to communicate in Mandarin and English

Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred

Fresh graduates with strong communication skills are also encouraged to apply

Good communication and interpersonal skills

Comfortable communicating with customers through WhatsApp, phone calls and online platforms

Customer-focused with a professional, patient and helpful attitude

Strong follow-up skills and ability to keep track of multiple customer enquiries

Good organisational skills and attention to detail

Ability to handle customer complaints calmly and professionally

Basic sales awareness and willingness to assist customers in completing purchases

Able to work independently and as part of a team

Good problem-solving abilities

Proficiency in Microsoft Office applications such as Word and Excel

Experience with CRM systems, e-commerce platforms or customer databases will be an advantage

Responsible and trustworthy when handling customer information

Willingness to learn about the company's products in order to provide accurate information to customers

What we offer

• Competitive salary based on experience and qualifications
• Full-time employment with a growing organisation
• Performance-based incentives for achieving KPI targets
• Medical benefits and applicable allowances
• Training and opportunities to improve customer service, communication and sales support skills
• Exposure to e-commerce, retail and customer relationship operations
• Supportive and collaborative working environment
• Opportunities for career development and internal progression
• Opportunity to gain experience across different areas of business operations
• A workplace that values employee contributions and continuous improvement

Requirement

• SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field

• Able to communicate in Mandarin and English
• Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred
• Fresh graduates with strong communication skills are also encouraged to apply

• Good communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp, phone calls and online platforms
• Customer-focused with a professional, patient and helpful attitude
• Strong follow-up skills and ability to keep track of multiple customer enquiries
• Good organisational skills and attention to detail
• Ability to handle customer complaints calmly and professionally
• Basic sales awareness and willingness to assist customers in completing purchases
• Able to work independently and as part of a team
• Good problem-solving abilities
• Proficiency in Microsoft Office applications such as Word and Excel
• Experience with CRM systems, e-commerce platforms or customer databases will be an advantage

• Responsible and trustworthy when handling customer information
• Willingness to learn about the company's products in order to provide accurate information to customers

Responsibility

• Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other communication channels
• Assist customers with product information, pricing, order status, delivery enquiries and general questions
• Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders
• Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases
• Handle customer complaints professionally and coordinate with the relevant departments to resolve issues
• Process and monitor customer orders to ensure information is accurate and properly recorded
• Follow up on outstanding orders, payments, deliveries and other customer-related matters
• Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests
• Maintain accurate customer information, communication history and follow-up records
• Identify opportunities to recommend suitable products based on customer requirements
• Support promotional campaigns, product launches and other sales activities
• Follow up with customers after purchases to obtain feedback and ensure customer satisfaction
• Assist with customer retention and re-engagement activities
• Prepare basic customer, follow-up and sales-related reports for management
• Maintain proper filing and documentation of customer-related records
• Escalate complicated customer issues to the appropriate supervisor or department when necessary
• Perform other customer relations and sales support duties assigned by management

Benefits

• Medical Leave
• Training Provided
• Annual Leave