Online Customer Support Specialist

Hulmers Malaysia Sdn. Bhd.; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

SOCSO

EPF

EIS

Training Provided

Allowance Provided

Career Advancement Opportunities

Performance Bonus

Overtime Pay

5 Working Days

Job summary

Jora Malaysia is seeking a customer service professional to manage ecommerce inquiries and orders. You will respond via email, phone, and chat, assisting customers with orders, tracking shipments, and returns while providing product recommendations and maintaining accurate records.

The role requires excellent communication, multitasking, and a detail-oriented approach to data entry, with a focus on delivering exceptional customer service in a fast-paced environment.

Qualifications

• Prior Ecommerce Customer Service experience is required.
• Excellent phone and email communication skills are essential.
• Ability to handle high volume customer interactions.
• Strong problem-solving and decision-making abilities.
• Effective time management skills are needed.
• Must multitask and prioritize tasks effectively.
• Detail-oriented with accurate data entry.
• Familiarity with Ecommerce platforms and order workflows.

Responsibilities

• Respond to customer inquiries and resolve issues via email, phone, or chat.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Provide product information and recommendations to customers.
• Coordinate with shipping and billing to ensure timely, accurate order fulfilment.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends.
• Continuously improve customer service processes and procedures.

Skills

Prior Ecommerce Customer Service

Excellent phone/email communication

High volume interactions

Problem-solving/decision-making

Time management

Multitasking/prioritization

Data entry accuracy

Ecommerce platforms/order workflows

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Prior Ecommerce Customer Service experience

Excellent phone/email communication skills

Ability to handle high volume customer interactions

Strong problem-solving and decision-making abilities

Ability to multitask and prioritize tasks

Detail-oriented and accurate data entry

Familiarity with Ecommerce platforms and order workflows

Requirement

• Prior Ecommerce Customer Service experience
• Excellent phone/email communication skills
• Ability to handle high volume customer interactions
• Strong problem-solving and decision-making abilities
• Effective time management skills
• Ability to multitask and prioritize tasks
• Detail-oriented and accurate data entry
• Familiarity with Ecommerce platforms and order workflows

Responsibility

• Respond to customer inquiries and resolve their issues via email, phone, or chat.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Provide product information and recommendations to customers.
• Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfilment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escape complex issues to senior representatives or supervisors.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.
• Continuously improve customer service processes and procedures.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Training Provided
• Allowance Provided
• Career Advancement Opportunities
• Performance Bonus
• Overtime Pay
• 5 Working Days